I suspect I’m getting bad advice from Symantec Support, therefore asking for suggestions of theproblem I outline below.Problem: Symantec service Symantec Endpoint Protection (SepMasterService) randomly doesn’t start on a reboot or booting. A reboot or running SymDiag with Debug Logging option fixes the problem temporally. The Debud Logging option from SymDiag runs a command to stop and then start the Symantec Endpoint Protection (SepMasterService) service at which point this service starts normally.
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So it looks like the service does not start after a reboot, correct? Is it able to start up manually? Yes, the service (Symantec Endpoint Protection/SepMasterService) isn’t starting randomly on boot or reboot. I haven’t tried to manually starting this service.
I would highly suspect it would start because when Debug Logging option from SymDiag runs (which runs a command to stop and then start the service) this service starts normally.Are you suspecting the Apple Mobile Device service not starting might be related? The affected computers do have this service/application installed.
I could change the Apple Mobile Device service from automatic to automatic with Delayed Start if you think that would be a good troubleshooting step. I am not sure it is related, but could be.If you increase the timeout does it still happen randomly? Maybe do this on one system and monitor?. Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey:HKEYLOCALMACHINESYSTEMCurrentControlSetControl.
In the right pane, locate the ServicesPipeTimeout entry.Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:a.
On the Edit menu, point to New, and then click DWORD Value.b. Type ServicesPipeTimeout, and then press ENTER. Right-click ServicesPipeTimeout, and then click Modify. Click Decimal, type 60000, and then click OK.This value represents the time in milliseconds before a service times out. Restart the computer.Ideally we would want to get some boot logging of the issue happening. Logging needed for anyone else having this issue:Here is the logging I would like to have if possible during an issue reproduction.
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January 2023
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